Web shop Eurogarden.eu | More than 40.000 products


Protection of personal data

Personal information

It is any data that relates to an individual, regardless of the form in which it is expressed. These are, for example: first and last name, address, date of birth, email address and telephone number.

We carefully protect your personal data, which you will submit to us via online forms, and we assure you that we will use it exclusively to make purchases, send e-news, promotional offers, service services, important information about our services and to answer your questions, inquiries or requests that you have submitted to us through the form on our website or through another communication channel or physically at the address.

Data is stored on password-protected servers with limited access. The user's data will not be disclosed to any third parties, unless required by law or the user gives his consent.

EUROGARDEN d.o.o. and ROTAR d.o.o. does not send spam or unsolicited email to users, except for important transactional emails or other communications about benefits and news.

Processing of personal data

We respect your privacy. Consequently, we process your data only when we are permitted to do so. The company stores and processes personal data for the duration of the contractual relationship, until the arrangement and fulfilment of contractual obligations, the expiration of all claims, or for the period for which the user has given consent. For all business relationships, in accordance with tax and financial regulations as well as legislation and standards governing the management of business books and the storage of documentation, the company must keep invoices and supporting documentation and data for another ten years until the end of the year to which the business event relates. The company allows and grants access to the collected personal data to authorized persons of the company. Contractual partners have access to data for the purpose of maintaining and upgrading the software and website, delivery/collection of products or payment processing services. We pass on your data to other recipients only when this is necessary to fulfill the contract with you, when we or the recipient have a legitimate interest in disclosing your data, if you have given your consent for this transfer or when we are obliged to pass on the data based on legal provisions or enforceable administrative or court orders. Our contractual partners are obliged to respect the protection of personal data.

It means any operation or set of operations carried out in relation to personal data that is processed automatically or that is part of a collection of personal data during manual processing or is intended to be included in a collection of personal data, in particular collection, acquisition, entry, editing, storage, adapting or modifying, retrieving, viewing, using, disclosing by transmission, communicating, disseminating or otherwise making available, classifying or linking, blocking, anonymizing, deleting or destroying; the processing can be manual or automated (means of processing).

We protect your personal data in accordance with the current state of the art. SSL (Secure Socket Layer) transmission works on the basis of 265-bit encryption, which ensures that third parties cannot read your personal information. Our server may reject older versions of browsers that use 40-bit or 56-bit encoding. Therefore, we recommend that you install the latest version of your browser.

Collection of personal data

We take the data collection clause seriously. We only collect your personal data if it is absolutely necessary. When you visit our online store and in case you do not buy anything, your identity is not revealed. What we record when you visit is your IP address, date and time, and the pages/subpages you viewed. We also record your device's operating system, version and language settings.
In the event that you place an order, we need your data to fulfill your order. We will need your first and last name, address, phone number and email address. We will not call you or send you promotional mail without reason. All your data can be accessed via "Edit profile" in case of registration.

We do not store your credit or debit card information.

Data analysis (tracking)

Our online store uses the web program "Google Analytics" and as part of this service we use conversion tracking. If you click on our ad, a conversion tracking cookie is stored on your computer, but this cookie is no longer valid after 30 days. Each visitor receives a different cookie, so it is not possible to track cookies outside the online store. The information obtained through tracking is used to analyze and create statistics on the success of advertising campaigns.

Company Information: Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA;.

Transmission of your personal data

We use your personal data exclusively for the purposes we have described. In no case will your data be passed on to third parties.
We take the protection of your data very seriously, which is why we process your data with great care and in accordance with applicable data protection legislation. We have taken organizational and technical security measures to protect our website from the risks involved in the processing of personal data.

We have also committed our contractual partners to this, which enable us to provide and maintain the website and software. The company enables and grants access to collected personal data only to authorized persons of the company. We pass on your data to other recipients also in the case and only when this is necessary to fulfill the contract with you, when we or the recipient have a legitimate interest in disclosing your data, if you have given your consent for this transfer or when we are obliged to pass on the data based on legal provisions or enforceable administrative or court orders.


Your right to information about your data
Upon request, we will provide you with information about the data we hold about you.

Your right to correct and supplement data
We will correct incorrect information about you if you notify us accordingly. We will supplement incomplete data if you inform us accordingly, insofar as this data is necessary for the intended purpose of data processing.

Your right to stop receiving advertising messages, to withdraw consent and to delete data
Registered users can easily and quickly stop receiving e-mails from EUROGARDEN d.o.o. and ROTAR d.o.o. by sending a request with the text unsubscribe to the e-mail address splet@eurogarden.si.

You can also revoke your consent to the future processing of your data at any time. This does not affect the lawfulness of the processing of your data until the moment your consent is withdrawn.

Upon request, we will delete the information we hold about you. However, some data is only deleted after a certain retention period, for example because in some cases we are required to keep the data by law or because we need the data to fulfill our contractual obligations to you.

Your right to object to data processing
You can object to the processing of future data at any time, insofar as we process your data on the basis of one of the legal justifications from Article 6 (1e or 1f) of Regulation (EU) 2016/679. If you object, we will stop processing your data, provided that there is no urgent and legitimate reason for further processing.

Your right to data transfer
Upon your request, we may provide you with certain information in a structured, conventional and machine-readable format.

Contact for all questions regarding the protection of personal data
In case of any questions regarding data protection or exercising your rights, you can contact us at: splet@eurogarden.si Information on the measures taken based on your requests will usually be provided to you within one month.

Warning: Users under the age of 16 can only provide us with their personal data with the consent of their parents or legal guardian.

Child care

Advertising messages will be clearly visible (taking into account age) and clearly separated from games and competitions. Any communication aimed at children will be age-appropriate and will not take advantage of children's trustworthiness, lack of experience or sense of loyalty.

The Provider may not accept an order from someone it knows or suspects to be a child without the express permission of its parents or guardians.

The provider must not offer free access to products or services that are harmful to children.

Disclamer of liability

The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, the characteristics of the articles, their availability and price can change so quickly that the provider fails to correct the information on the website. In such a case, the provider will inform the customer about the changes and allow him to cancel the order or exchange the ordered item. All product photos are symbolic and do not guarantee product features. The same applies to video presentations, which are intended to better demonstrate the use of the article, in which props may be used that do not belong to the supporting article of a certain offer, published on the website eurogarden.eu or rotar.si. 

The provider has the option of withdrawing from the contract with the customer only if an obvious error is found. An obvious error is defined as the essential properties of the object and all mistakes which are considered decisive according to the customs of the traffic or according to the intention of the parties and which the provider would not have confirmed or entered into the contract if he had known about them. This also includes obvious pricing errors.

The provider reserves the right to change the terms of business at any time and in any way, regardless of the reason.

Complains and disputes

  • The provider complies with applicable consumer protection legislation.
  • The provider is obliged to establish an effective complaint handling system and designate a person with whom, in case of problems, the buyer can contact by phone or e-mail.
  • Within five working days, the provider will confirm that he has received the complaint, inform the customer how long he will process it and inform him about the progress of the procedure.
  • The provider is aware that the essential characteristic of a consumer dispute, at least as far as court resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself, which is also the main obstacle for the consumer not to initiate the dispute before the court. Therefore, the provider makes every effort to resolve any disputes amicably.

Legal notice

The online store eurogarden.eu and rotar.si and all information, images of articles and graphics displayed on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission. Trademarks and logos of recognized companies are owned by them.

Information about the operator can be found on the "About the company" link, where all contacts for communication regarding all articles of the terms of business are listed.

All images are symbolic!

Dobrova, 29.06.2023